Shipping policy
Where we ship
We currently ship to the United States, Canada, the United Kingdom and Australia.
Shipping rates
- Free tracked shipping on every order. No minimum spend.
- Shipping Protection (optional): add it in your cart for $4.99 USD (or the equivalent in your local currency). If a protected order is lost, stolen or arrives damaged, email support@pawkyn.com within 30 days of delivery and we'll reship or refund the affected items.
How long it takes
- Processing: 1–3 business days after your order is placed.
- Delivery: usually 6–12 business days after dispatch.
Delivery can take longer during peak seasons, public holidays or because of customs and carrier delays.
Tracking
Every order is tracked. You'll receive an email with your tracking number once your order ships. Tracking can take 2–3 days to show the first update. You can also check your order at Track Your Order.
Multiple packages
If you order several items, they may arrive in separate packages on different days. You'll get tracking for each one.
Duties and taxes
Orders may be subject to import duties or taxes depending on your country. Where these apply and are not collected at checkout, they are the responsibility of the recipient.
Lost or delayed orders
If your tracking hasn't updated in 5 business days, or your order hasn't arrived within 20 business days of dispatch, email support@pawkyn.com with your order number. We'll investigate and send a replacement or refund if it's lost.
Wrong address
Please double-check your shipping address at checkout. Contact us within 12 hours of ordering if you need to change it. We can't be responsible for orders shipped to an incorrect address provided at checkout.