Refund policy

The 30-day Happy Pet Promise

If you or your pet aren't happy with your purchase, contact us within 30 days of delivery and we'll make it right.

How to request a refund

Email support@pawkyn.com with your order number and a short description of the issue. A photo or short video helps us resolve it faster.
We'll reply within 1 business day with next steps. If a return is needed, we'll send you the return address and instructions. Please don't send items back without contacting us first, as unrequested returns can't be processed.
Once approved (or once your return is received, if one was needed), your refund is issued to your original payment method. Banks usually take 5–10 business days to show it.

Damaged, defective or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with a photo. We'll send a free replacement or a full refund, and you won't pay any return shipping.

Change of mind

Change-of-mind returns are accepted within 30 days of delivery for items in good, clean condition. Return shipping for change-of-mind returns is paid by the customer. Shipping Protection, if added, is non-refundable once your order has been delivered.

Exceptions

Items damaged through misuse or not following the care instructions.
Gift cards.

Cancellations

You can cancel an order free of charge within 12 hours of placing it by emailing us. After it has been processed for shipping, we'll treat it as a return.